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Legal Information
Terms and Conditions
Online Terms and Conditions
These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.
General Terms and Conditions
This site is owned and operated by Northern Fan Supplies Ltd of Unit E1, Longford Trading Estate, Thomas Street, Stretford, Manchester, M32 0JT. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e‑mail us at nfs@nfan.co.uk or telephone us on 0161 864 1777.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Northern Fan Supplies Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed with/without VAT, if a price is incorrect we reserve the right to charge the correct price. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.
Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Delivery
Please note that we are only able to deliver to addresses within the United Kingdom and the euro zone. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.
Acknowledgement and acceptance of your order
You will need to provide us with your e‑mail address and we will notify you by e‑mail as soon as possible to confirm receipt of your order and e‑mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
Cancellation rights
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items).
Returns
- You may cancel your order at any time up to 7 days after receiving the goods by notifying us
- You must return the goods with the original packaging to us at your expense within 7 days of your notice of cancellation, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to you to the card you originally used for the purchase minus any delivery charges if they were applicable
- Goods should be returned to Northern Fan Supplies Ltd, Unit E1 Longford Trading Estate, Thomas Street, Stretford, Manchester M320JT
Returns under Warranty
- Goods supplied shall be subject to the manufacturer’s standard guarantee. Faulty goods will be returned to the Company who reserve the right to repair or replace. Claims for consequential loss will not be considered under any circumstances.
- Should returned goods be found not to be faulty or have failed due to circumstances not covered by the Warranty, the Company will recover in full all cost incurred.
Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts vare concluded in English.
Privacy Policy
This privacy policy sets out how Northern Fan Supplies Ltd uses and protects any information that you give Northern Fan Supplies Ltd when you use this website.
Northern Fan Supplies Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Northern Fan Supplies Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.07.2012
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Northern Fan Supplies Ltd, Unit E1, Longford Trading Estate, Thomas Street, Stretford, Manchester, M32 0JTor by emailing us at nfs@nfan.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the above address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Cookies Policy
Cookies
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. A cookie in no way gives us access to your computer.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. Consent can be implied for cookies needed for the intended function of this website — for e.g. paying for goods or services using a payment gateway. For all other types of cookies we need your permission.
We use analytical cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitor needs. We only use this information for statistical analysis purposes. Analytical cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
You can choose to accept or decline analytical cookies via our cookies banner when you first visit this website, and again 7 days later. You can also modify your browser settings to decline/delete these and other cookies if you prefer. Please note: Deleting or declining any necessary and/or functional cookies may prevent you from taking full advantage of the website.
Website cookies
- CRAFT_CSRF_TOKEN : Used for the protection and security of this website
- CraftSessionId : Used to maintain your session when logged in as a member
- _username : Remembers your username when logged out
- analyticsYes : Means you have accepted Google Analytics cookies
- analyticsNo : Means you have declined Google Analytics cookies
- VoteHistory : Enables anonymous voting of articles published on our advice section
Third party cookies
Some cookies are placed by third party services that appear on our pages — for e.g. Google Analytics for statistical analysis and YouTube for displaying video content. Third party services we use may also set unnecessary/non-functional cookies. To find out more, and — in some cases — to set your preferences, visit the following links:
Visit internetcookies.org for comprehensive information on other methods of managing cookies on a wide variety of browsers and devices. It also provides more detailed information about cookies in general.